Monday was a great day for us. After a few stalled starts, we began our work with Adur & Worthing Councils meeting with the digital team and having an internal review of the upcoming work stream that we'll be leading for Housing Solutions.

We met with the council back in January to discuss how we can help the relatively newly formed digital team in spearheading the major Digital Transformation project they have embarked on that is running for the duration of 2017.

Alongside our old office-mates Wolfcub Digital, who have been involved since March and have taken the lead on developing core design principles for digital services at the council, we'll be providing UX Design guidance and training for the digital team, building on these new principles and setting governance.

A lot for a Monday!

Tuesday we got stuck into more customer interviews on our project with Rickshaw Travel, patterns are emerging and we've been excited from retelling of stories about cultures and environments far and wide that people have explored. It's always great to work with a team who are so passionate about what they do, but nothing prepares you for speaking to their customers and discovering their passion is even stronger - and that they have become true advocates for the business.

Wednesday was for rounding up some of the Travel Specialist interviews at Rickshaw Travel and putting into practice a service we've been toying with for the last year - helping people write design briefs. We can't say too much more at this point, but are confident that this exercise will result in us winning over the stakeholders at this Brighton based SaSS company.

Thursday we began collating all our findings from our stakeholder interviews and customer interviews for Rickshaw Travel as we conclude our discovery project.

A big day for The Big Lemon. Friday saw the launch of their fully electric powered bus service. We got given a full tour of the unit too along with some of the team from Infinity Foods, who are a big part of The Big Lemon story as they, along with many of the fish & chip restaurants in town supply them with their used cooking oil that runs the existing fleet of busses.

It was great to catch up with the team who are now one bigger with the introduction of a new Managing Director, as we've not had a chance to really decompress since losing out on our InnovateUK bid last month.

I'm hopeful that there is still a way for us to work together, however the appointment of a full-time MD and the launch of the new solar bus has taken priorities at the lemon understandably.

And that's the week wrapped up!

Thoughts from Andy Parker published 28th April 2017